We are in search of a dedicated and experienced service manager to join our team, our family! We built a state of the art, separate from our main dealership, service complex 4 years ago and it needs a leader! The right candidate will be responsible for overseeing the service department and managing its daily operations, 7 bays, state inspections, and all aspects of the RV repair industry. managing our team of technicians and service advisors and ensuring excellent customer service! The ideal candidate will have strong leadership skills, technical knowledge, and a passion for delivering high-quality service!
Responsibilities will include but not limited to:
-Lead, Manage and supervise the service department to constantly improve service quality and efficiency.
-Manage team performance, providing coaching and guidance as needed.
-Oversee the scheduling and dispatching of technicians.
-Ensure timely and efficient service delivery.
-Monitor & continually improve service quality and customer satisfaction
-Hire, train and develop service team members
-Handle customer inquiries and complaints and address customer concerns to ensure a satisfactory resolution in a timely manner.
-Some Saturdays required in the Busy season.
-Work directly and closely with other department managers to ensure the smooth and efficient operations of the company and create cohesion.
Requirements:
-Previous experience in a service manager or assistant service manager role.
-Strong leadership and communication skills.
-Ability to work well under pressure.
-Ability to make sound decisions with a focus on customer satisfaction.
-Excellent problem solving abilities.
-Customer focused mindset
-Technical Knowledge, RV Technical knowledge a plus!
Benefits Include:
-Extremely Competitive & Aggressive Pay Plan
-Health, Dental, Vision, AFLAC
-Paid Time Off
-Paid Holidays
-401K, Company Matched
-Friendly and supportive work environment
-Employee Discounts
-Employee Outings
Cold Springs RV has been in business since 1978, we are one of the last family owned RV dealers in the North East, very progressive, always improving and growing to give the customers the best possible experience and one stop shop! Our Employees are our number one priority with customers being a very close 2nd! We pride ourselves in being big enough to go head to head with the corporate dealers but small enough that every single employee matters to us! We do several company parties / outings each year, random cookouts throughout the season, we work hard as needed and reward our employees for doing so! We strive for a culture to create cohesion and unity and an overall friendly work environment, "bad eggs" are not tolerated.
How to apply:
-Please send your resume to ray@coldspringsrv.com
-For questions or to setup a confidential interview call or text Ray at 603-494-6272
